Our Customer Interaction Center is your first stop for all your support needs. If you have a question about your measuring machine, software, applications or training, we have the answer!
We view direct, extensive support of our customers as a key responsibility that is vital in todays‘ competitive environment. The level of support needed depends on your individual needs and circumstances, which is why we offer a wide range of tools and services. Our staff in the Customer Interaction Center will direct you to the person responsible for your specific requirements.
Our experienced software and hardware specialists provide expert advice for all aspects of your ZEISS system. After all, no one knows your equipment better than the manufacturer. The Customer Interaction Center:
- Provides telephone support and initial troubleshooting
- Determines next steps
- Establishes a remote connection via Teleservice
- Assigns specialists for all services
- Sells measuring equipment, styli, accessories, software options, maintenance agreements and additional services
Our Teleservice software allows us to remotely access your system, thus putting you in direct contact with you support experts via Internet and telephone. You receive the following support:
- Remote maintenance and troubleshooting
- Programming and application assistance
- Measuring consultation
- System update assistance